Ulrich re-shaped the HR profession by promoting the introduction of a Service Delivery Model almost twenty years ago, which has been widely adopted across the globe.
Restructuring the HR organisation into the three components of; Embedded HR [Business Partnering], Centre of Expertise and HR Service Centres, re-orientated the HR function to better meet the needs of the business and line management.
The Ulrich HR Service Delivery Model (Ulrich 1997), also referred to as the ‘Three Box Model’, or ‘Three Legged Stool’ seeks to promote an “outside-in” approach.
In other words, the HR function needs to understand the business; what the business does, and what the people issues are. Further, to see the issues from the point of view of line management, to be outward looking and customer orientated, with line managers as customers of HR, and to provide appropriate solutions which support their needs and the needs of the business.