Peter Lawrence, is a Fellow of the Chartered Institute of Personnel and Development [FCIPD] and Director of HR Consultancy “Human Capital Department”. In this article the thorny topic of “Performance Management”.
Performance Management is about getting the best out of employees, through measuring, monitoring and improving job performance. It features; Planning, Managing and Review [the often dreaded “Appraisal Interview”].
The Social Care Institute [Care Standards Act 2000] provides guidelines and a requirement for a Performance management process to exist, including frequent appraisal meetings, and defined structure, yet in our our experience, supervisors and employees tend to see Performance Management & Appraisal as a chore which is rarely done well.
Barriers to change?
The Sector often features close knit teams and a family ethos; there is a heavy reliance of use of casual and temporary workers, and the workforce may have little in the way of formal qualifications or supervisory management training. These and other factors can result in the reticence to take performance management process seriously and address performance issues.
Change can be difficult, and providing honest feedback to employees can be uncomfortable for supervisors and the employees on the “receiving end”.
Simba Honde, Director of Bluebell Services commented;
“implementing a performance management processes is challenging, but important for us, as we strive to become an “employer of choice”; we believe that this process will help us in attracting and retaining high calibre care workers, and providing a consistently good level of service to our clients”
Experience shows that If well designed and implemented a Performance Management Process can pay dividends in the Care Sector. The potential pay-off being immediate improvements in staff motivation and commitment and improved service provision for care sector clients in this challenging environment.
For more information on implementing a performance management process designed and tailored to the Care Sector, contact Human Capital Department www.humancapitaldept.com Email firstname.lastname@example.org or Telephone: 01553 609968.
This article first appeared in Caring Times Feb 2017.